This page is maintained by DirtyGloves to answer common security and privacy questions about the app. It is editable project content, not an independent certification.
Sign-in is required to create or manage bookings. Each customer can only see and modify their own bookings; administrators have a separate role used for fulfilment.
Role assignments are stored server-side and enforced by database policies — they cannot be changed from the browser.
We collect the information needed to deliver a booking: your name, phone number, service address, selected service, date and time slot, and payment status. We do not sell this information.
Customer details on a booking can only be edited by the customer who created it (limited to cancellation) or by an authorised administrator.
We currently accept pay-later only: you pay the technician directly after your service is completed. We never ask for card numbers, UPI PINs or bank credentials on our app or website.
Invoices and booking updates are shared over WhatsApp using the phone number you provide. Make sure your mobile number is accurate so confirmations reach you.
Booking records are retained for service, support, and accounting purposes. To request deletion of your account or specific records, contact us using the details below.
For privacy questions, data requests, or to report a security concern, reach out to the DirtyGloves team through the in-app Support page.